While there are other companies out there who offer third-party dispatch services, Night Dispatch is quite unique in what we do and how we do it. This has led to quite a few reoccurring questions over the years. To help give you a better idea of how Night Dispatch is different, we thought we’d share the answers to some of the questions you’re probably wondering about.
What Makes Night Dispatch So Unique?
For starters, our company focuses solely on providing overnight dispatch services within the logistics and transportation industry. While other dispatch companies might offer services to a variety of fields, we only work with trucking companies and freight brokers so that we can provide the best service possible.
We know how to communicate with truck drivers because that’s all we communicate with and we know what information your customer is looking to obtain.
We also guarantee no service interruptions. Whether it’s a holiday or one of our dispatchers is sick, we’ll make sure their position is covered by someone who knows what they’re doing.
Are You a Call Center?
It’s easy to get the idea that we’re just a room filled with hundreds of random employees working with multiple accounts simultaneously. This is the wrong image to have. We operate in teams of dedicated dispatchers, acting as a seamless branch of your company.
This team can increase or decrease as you need it to. You also have full control over the dispatchers working on your account and the processes that they follow. If you don’t like the way something is being done, you can change it. If you want to remove a dispatcher from your account, you can.
The truth is, our dispatch center isn’t much different from your own setup.
Do You Outsource Your Dispatchers?
Clear, concise communication is critical when it comes to dispatch services. That’s why all of our dispatchers are in-house right here in the USA.
How Often Will My Dispatchers Change?
Internal dispatching positions tend to have a high turnover rate. Employees are promoted, which means the current dispatchers are often new to the position. This is not the case for our team. Our night dispatchers are known to stick around much longer than our clients’ own in-house dispatchers.
In fact, it’s pretty common to receive a call from a client so we can help explain their own process to a new hire.
Do You Work with Owner Operators?
Night Dispatch offers large-scale services that were once considered unattainable for small and medium sized businesses. While we work with many different sizes of trucking companies, we do not work with individual owner operators.
How Can I Get Started?
All it takes is an email or phone call. If you’re in need of 24-hour freight tracking and dispatching services, but you just don’t have the resources to staff in-house, don’t worry!