Dispatch

Managing Nighttime Dispatcher Costs

When you’re running a small-to-medium sized logistics company, every dollar matters. You can’t always hire for all of the positions you wish you had. For some companies, this means forgoing a night dispatch team altogether.   This, however, is a mistake. Many larger contracts won’t except bids from companies that can’t provide 24/7 logistics and dispatching. So what do you do? Do …

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The Problem with Dispatch Call Centers

For companies operating within today’s highly competitive logistics industry, offering 24-hour dispatching services is a must. Many larger contracts won’t even accept bids from companies that don’t offer day and night dispatch.   The trouble is, staffing a night dispatch crew can be very costly for small and medium size businesses.  As a solution to this …

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What You Should Expect from Your Dispatcher

In the freight world, situations can quickly shift. Road conditions change. Deadlines move. Weather runs wild. All of these surprises need to be effectively communicated to your drivers and your customers.   This is where the dispatcher comes in.  While the operators navigate the roads, dispatchers navigate the complexities of freight schedules. That means you need to have high expectations for …

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Improving Freight Visibility

Everyone wants a visible supply chain. More than wanting it, some companies will demand it. Many manufacturers, sellers, and retailers require 100% visibility from anyone they work with. The last thing you want to do is miss out on a promising contract because you can’t meet the visibility requirements.  The good news is, with modern practices and today’s technology, even small-to-midsized logistics …

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Frequently Asked Questions About Our Night Dispatch Services

While there are other companies out there who offer third-party dispatch services, Night Dispatch is quite unique in what we do and how we do it. This has led to quite a few reoccurring questions over the years. To help give you a better idea of how Night Dispatch is different, we thought we’d share the answers to …

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The Difference Between Dispatch Contractors and a Dedicated Dispatch Team

For small or even medium-sized logistics companies, it can be difficult to employ a full-time, 24/7 dispatch team. However, many contracts these days require 24/7 dispatch. In other words, if you can’t provide it, you’re going to miss out on a lot of business.  And so, many companies turn to third-party night dispatch services to make up the difference. …

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Outsourcing Your Dispatch Without Moving It Overseas

Dispatch is critical to making sure your drivers know what’s happening around them. A quality dispatcher does more than rely obvious information over the radio.  They operate as an extension of your company, providing key oversight and real-time updates that can make or break your delivery schedules. That includes finding loads, redirecting drivers in case of construction/weather/accidents, rerouted …

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Common Freight Mistakes and How to Reduce Them

In some ways, the freight world is not so different from the production side of a theatre or concert. The recognition for what they do is often small, but the demands are almost unfairly high. If you do everything right, no one will even notice.  When something goes wrong, all the attention is directed to you.  In the freight industry, the show never stops. That’s …

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How Small Companies Can Compete

As a small business, it can sometimes feel impossible to compete against the big names of the industry. Not only are they already known by all of your potential customers, but they have resources far beyond what you do. They can make promises, offer services, and set prices that you can’t.  Some small businesses try anyway, and the results are generally …

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Advantages of Using 3rd Party Dispatch

Dispatch is the pulse of the trucking world. In order to operate effectively, you need a trained dispatch team in place. But many companies, particularly smaller ones, lack the resources to fund the level of dispatch services they need. Particularly 24/7 dispatch. The good news is, there’s a solution to this problem: third-party dispatch. Third-party …

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