The Night Dispatch Team

Managing Nighttime Dispatcher Costs

When you’re running a small-to-medium sized logistics company, every dollar matters. You can’t always hire for all of the positions you wish you had. For some companies, this means forgoing a night dispatch team altogether.   This, however, is a mistake. Many larger contracts won’t except bids from companies that can’t provide 24/7 logistics and dispatching. So what do you do? Do …

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The Problem with Dispatch Call Centers

For companies operating within today’s highly competitive logistics industry, offering 24-hour dispatching services is a must. Many larger contracts won’t even accept bids from companies that don’t offer day and night dispatch.   The trouble is, staffing a night dispatch crew can be very costly for small and medium size businesses.  As a solution to this …

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Keeping Truck Drivers Happy

If you’re running a logistics company, it should be a top priority to keep your drivers happy. After all, without them, you can’t get your deliveries to their destination. And if you want to provide top tier service by ensuring prompt deadlines while maintaining safety, you need to retain your best drivers.  Driver retention is a serious issue in the logistics industry. …

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Causes for Late Deliveries in Trucking

The freight world is all about accuracy. The right items are supposed to get to the right place in the right condition at the right time. In a perfect world, that’s exactly what would happen. Unfortunately, we do not live in a perfect world and sometimes, deliveries are late.  By understanding the most common causes …

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What You Should Expect from Your Dispatcher

In the freight world, situations can quickly shift. Road conditions change. Deadlines move. Weather runs wild. All of these surprises need to be effectively communicated to your drivers and your customers.   This is where the dispatcher comes in.  While the operators navigate the roads, dispatchers navigate the complexities of freight schedules. That means you need to have high expectations for …

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Improving Freight Visibility

Everyone wants a visible supply chain. More than wanting it, some companies will demand it. Many manufacturers, sellers, and retailers require 100% visibility from anyone they work with. The last thing you want to do is miss out on a promising contract because you can’t meet the visibility requirements.  The good news is, with modern practices and today’s technology, even small-to-midsized logistics …

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Frequently Asked Questions About Our Night Dispatch Services

While there are other companies out there who offer third-party dispatch services, Night Dispatch is quite unique in what we do and how we do it. This has led to quite a few reoccurring questions over the years. To help give you a better idea of how Night Dispatch is different, we thought we’d share the answers to …

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The Difference Between Dispatch Contractors and a Dedicated Dispatch Team

For small or even medium-sized logistics companies, it can be difficult to employ a full-time, 24/7 dispatch team. However, many contracts these days require 24/7 dispatch. In other words, if you can’t provide it, you’re going to miss out on a lot of business.  And so, many companies turn to third-party night dispatch services to make up the difference. …

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Outsourcing Your Dispatch Without Moving It Overseas

Dispatch is critical to making sure your drivers know what’s happening around them. A quality dispatcher does more than rely obvious information over the radio.  They operate as an extension of your company, providing key oversight and real-time updates that can make or break your delivery schedules. That includes finding loads, redirecting drivers in case of construction/weather/accidents, rerouted …

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Staying Safe While Driving Truck at Night

Night time trucking can offer some advantages. The roads are empty. Construction is often shut down until dawn. The pay might even be higher. But night drives also come with their own set of challenges and risks.  Whether you prefer nights or days, there’s a good chance you’ll find yourself driving under the moonlight sooner or later. Here’s some advice …

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