Blog

Managing Nighttime Dispatcher Costs

When you’re running a small-to-medium sized logistics company, every dollar matters. You can’t always hire for all of the positions you wish you had. For some companies, this means forgoing a night dispatch team altogether.   This, however, is a mistake. Many larger contracts won’t except bids from companies that can’t provide 24/7 logistics and dispatching. So what do you do? Do you hire an overnight staff you can’t afford? That’s probably not a great idea either.  Instead, you should look for a way to have night dispatch without breaking your budget.  Saving Costs on Nightly Dispatch  There are different ways that trucking companies try to save on night dispatch

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The Problem with Dispatch Call Centers

For companies operating within today’s highly competitive logistics industry, offering 24-hour dispatching services is a must. Many larger contracts won’t even accept bids from companies that don’t offer day and night dispatch.   The trouble is, staffing a night dispatch crew can be very costly for small and medium size businesses.  As a solution to this paradox, many companies turn to a third-party to handle their night dispatch services. The problem is, most of these third-party services are essentially call centers.  While call centers are affordable, they come with a different kind of cost: miscommunication and generally poor service.  If you’re considering using a call center

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Keeping Truck Drivers Happy

If you’re running a logistics company, it should be a top priority to keep your drivers happy. After all, without them, you can’t get your deliveries to their destination. And if you want to provide top tier service by ensuring prompt deadlines while maintaining safety, you need to retain your best drivers.  Driver retention is a serious issue in the logistics industry. To keep your drivers, you need to make sure they stay happy. It’s not as simple as paying them more money (though that can help). Here are a few areas to focus on to keep your drivers satisfied.  Consistency  If you expect consistent performance out of

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Causes for Late Deliveries in Trucking

The freight world is all about accuracy. The right items are supposed to get to the right place in the right condition at the right time. In a perfect world, that’s exactly what would happen. Unfortunately, we do not live in a perfect world and sometimes, deliveries are late.  By understanding the most common causes for these deliveries, you can better prepare for them and handle them as they arise.   Weather  As much as our world’s technology has advanced, we have yet to be able to control the weather. In fact, sometimes we struggle to accurately predict it at all. Whether

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What You Should Expect from Your Dispatcher

In the freight world, situations can quickly shift. Road conditions change. Deadlines move. Weather runs wild. All of these surprises need to be effectively communicated to your drivers and your customers.   This is where the dispatcher comes in.  While the operators navigate the roads, dispatchers navigate the complexities of freight schedules. That means you need to have high expectations for your dispatching team. If they’re not able to effectively do their job, you’ll end up with missed deadlines, frustrated drivers, and upset customers.  But it’s not enough to say you have high expectations for a dispatcher. You need to list out what you need, share

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Improving Freight Visibility

Everyone wants a visible supply chain. More than wanting it, some companies will demand it. Many manufacturers, sellers, and retailers require 100% visibility from anyone they work with. The last thing you want to do is miss out on a promising contract because you can’t meet the visibility requirements.  The good news is, with modern practices and today’s technology, even small-to-midsized logistics companies can provide an unprecedented level of visibility. It starts with the right tools.  Utilizing Modern Software  Today’s transportation management systems (TMS) play a big role in maintaining efficiency and visibility. It integrates with GPS, scheduling software, tracking systems, and more, adjusting to changes and monitoring progress in real

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