Blog
Looking Back on a Successful Year
Night Dispatch is proud to have ended another successful year in 2022, and is looking forward to reaching more goals and helping our clients succeed in 2023. As we look back on the year, we are thankful for all of our clients and what they do, as well as our wonderful dispatchers and staff who help make it all happen. One of our greatest accomplishments in 2022 was being able to move all administrative positions into a physical office. Our team has worked remotely for the past 14 years, before remote work was so popular. Over the past year, however,
What Our Services Can Do For You
When asked what it is that we do for our clients and how we help them, our answer is simple: it’s in the name! First and foremost, we offer night dispatch services to freight carriers, brokers, and 3PLs. By working with us, small to medium sized companies are able to provide the best service for those they are in contract with by allowing their deliveries to remain on schedule and without issue, all while keeping their own employees happy. We take the stress out of having to remain on call 24/7 to deal with any issues that may cause your
Managing Nighttime Dispatcher Costs
When you’re running a small-to-medium sized logistics company, every dollar matters. You can’t always hire for all of the positions you wish you had. For some companies, this means forgoing a night dispatch team altogether. This, however, is a mistake. Many larger contracts won’t except bids from companies that can’t provide 24/7 logistics and dispatching. So what do you do? Do you hire an overnight staff you can’t afford? That’s probably not a great idea either. Instead, you should look for a way to have night dispatch without breaking your budget. Saving Costs on Nightly Dispatch There are different ways that trucking companies try to save on night dispatch
The Problem with Dispatch Call Centers
For companies operating within today’s highly competitive logistics industry, offering 24-hour dispatching services is a must. Many larger contracts won’t even accept bids from companies that don’t offer day and night dispatch. The trouble is, staffing a night dispatch crew can be very costly for small and medium size businesses. As a solution to this paradox, many companies turn to a third-party to handle their night dispatch services. The problem is, most of these third-party services are essentially call centers. While call centers are affordable, they come with a different kind of cost: miscommunication and generally poor service. If you’re considering using a call center
Keeping Truck Drivers Happy
If you’re running a logistics company, it should be a top priority to keep your drivers happy. After all, without them, you can’t get your deliveries to their destination. And if you want to provide top tier service by ensuring prompt deadlines while maintaining safety, you need to retain your best drivers. Driver retention is a serious issue in the logistics industry. To keep your drivers, you need to make sure they stay happy. It’s not as simple as paying them more money (though that can help). Here are a few areas to focus on to keep your drivers satisfied. Consistency If you expect consistent performance out of
Causes for Late Deliveries in Trucking
The freight world is all about accuracy. The right items are supposed to get to the right place in the right condition at the right time. In a perfect world, that’s exactly what would happen. Unfortunately, we do not live in a perfect world and sometimes, deliveries are late. By understanding the most common causes for these deliveries, you can better prepare for them and handle them as they arise. Weather As much as our world’s technology has advanced, we have yet to be able to control the weather. In fact, sometimes we struggle to accurately predict it at all. Whether
