Improving the Dispatcher/Trucker Relationship

Dispatchers serve an important role in the trucking and freight industry, ensuring that everything stays on course and arrival times are met. Should an issue arise, the dispatcher is there to respond and take action.  

Yet, despite their importance, there can be a little contention between the drivers and the dispatchers. Dispatchers are sometimes seen as the hovering parent, telling the driver how to do their job, where to go, what they’re doing wrong, etc. If the driver doesn’t listen to the dispatcher or respect them, things could get off course. Or the dispatcher could be left in the dark about important details. 

To ensure a successful operation that delivers above and beyond its promises , you need to make sure the relationship between your dispatchers and your drivers is healthy. 

Establish Responsibility 

In any partnership, there is individual responsibility, as well as shared responsibility. On a basic level, the truck driver is responsible for driving and following basic laws. The dispatcher is responsible for providing information and monitoring conditions. Together, they share the responsibility of getting the shipment to its location on time and intact. 

Of course, things are more nuanced than that. It’s important that both sides understand their responsibilities so that they know what’s expected of them. By meeting their individual expectations, the truck driver and the dispatcher should ultimately accomplish their shared responsibility, which strengthens their relationship. 

Trust is a Two-Way Road 

Trust is the key to any true relationship. A lack of trust leads to second guessing, mistakes, blame-throwing, and more. The truck driver needs to be able to trust that the dispatcher has their best interest in mind and is doing everything they can to help. The dispatcher needs to trust that the truck driver is listening to them and giving their best. 

Building trust is easier said than done. It takes time, hard work, honesty, and consistency. Creating a well-functioning system of operations and standards helps establish this. If a driver or a dispatcher isn’t willing to operate within your system or standards, then trust can’t be formed, and you should look for a replacement.  

They should also understand what each other are doing. Don’t be afraid to educate drivers and dispatchers on what the other one’s job is like. Yes, they have a general idea of what each one does, but it’s not enough to truly appreciate the work their counterpart is doing. 

Truckers sometimes think dispatchers have it easy, sitting in their cozy office at a computer, telling people what to do. Anyone who has spent a few hours in a dispatch office during peak delivery times knows that’s definitely not the case. 

Your Dispatchers Need to Do Their Job Well 

Truck drivers can already be wary of dispatchers based on industry myths, stereotypes, and bad past experiences. There is little room for dispatchers to make mistakes and poor judgement calls. Your dispatch team needs to be present and involved. They need to know regulations, conditions, and more. They need to be able to think on their feet, act quickly, and operate within your system, day or night. 

While finding and employing quality day-time dispatchers isn’t too difficult, managing the night-side can be much trickier. Not only is it expensive to employ overnight workers, but it’s hard to find quality ones. Night Dispatch can help. 

We provide full night dispatch services that act as an extension of your team. It’s our goal to exceed your standards and maintain a healthy relationship with your drivers. Our team is filled with high-quality dispatchers who have worked across the industry. 

And our services are much more affordable than hiring your own time. 

If you’re looking to maintain driver/dispatcher relationships 24 hours a day, contact Night Dispatch. 

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